Branching Out

LVH is one big happy family ... literally

As cashier Marcy Fenstermaker stands at the register donning her Sodexho uniform and a warm smile, a woman approaches her ready to check out. The woman’s hands shake as she places her dinner on the scanner.  As the woman nervously rummages through her purse, Fenstermaker embraces the woman’s hands and says, “Everything will be OK.” The woman’s eyes water as she offers a quiet smile, and for a few seconds, her mind eases.

It is instances like these that Fenstermaker is always prepared to handle. “The customers have several emotions running through them, and you have to be ready,” Fenstermaker says. “I smile, laugh and cry with them. I feel as though I’m the goodwill ambassador.”

When Fenstermaker started in 1974 in the cafeteria, she knew she’d be
part of an extraordinary experience. She was right. Her experience was so extraordinary, she urged her daughters to pursue careers at LVHHN. Today, six more family members have followed in Fenstermaker’s footsteps.

“One of the highest compliments we can receive is someone recommending us to her family,” says Marty Everhart, human resources administrator. “We get our best employees from our employees. Our employee referrals that become new hires continue to increase every year.”

She started it all!
Marcy Fenstermaker
cashier, cafeteria, LVH–Cedar Crest
Year Started: 1974
“I’ve been in the same department for 32 years, and I’m not tired of it. It chokes me up thinking about the day I leave.”

Peggy Farrell
registrar, Health Center at Trexlertown
Marcy’s Relation: Daughter
Year Started: 1976
“Because of my family, I’ve been able to meet so many people throughout the organization. I am very proud to have my son, Rick, working here at LVH, too.”

Carol Reenock
technical partner,operating room, LVH–Cedar Crest
Marcy’s Relation: Daughter
Year Started: 1987
“When my father was sick, it was nice to have everyone here to comfort and care for him.”

Jana Frey
technical assistant, pathology, LVH–Cedar Crest
Marcy’s Relation: Granddaughter
Year Started: 2001
“I love talking to other people throughout the network and hearing they know a relative of mine. It’s been a great experience.”

Rick Diefenderfer
supply coordinator, procurement services, LVH–Cedar Crest
Marcy’s Relation: Grandson
Year Started: 2001
“Working for an organization that promotes family hires was a big influence, and because of that, my experience has been amazing.”

Lynne Richard
inpatient trainer, medical records, LVH–17th and Chew
Marcy’s Relation: Niece
Year Started: 1984
“Since I moved to LVH–17th and Chew, I don’t get to see my family as much. But I still make an effort to bump into them when I get the opportunity.”

Kerry Knauss
therapist aide, LVH–Cedar Crest
Marcy’s Relation: Nephew
Year Started: 1981
“My aunt would brag to me all the time about LVH and told me to check it out. I was a painter at the time and thought it would be a great move for me and my family’s future.”

Wendy Stratz
case management tech, LVH–Cedar Crest
Marcy’s Relation: Niece
Year Started: 2002
“It’s a wonderful feeling when I see my family. Knowing they’re here always adds a little something to the workplace.”

Shawn Simpson
food services, LVH–Cedar Crest
Marcy’s Relation: Great nephew
Year Started: 2000
“I didn’t know at first how many of my relatives actually worked here, and I don’t normally get to see them outside of work. Since I’ve started here I’m able to see them more often, and it’s great.”

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